Tech

Are You Protected by 911 With VoIP?

It is important to understand the inherent risks of VoIP 911.

911 is the US emergency number. This is equivalent to 112 in the European Union. The Enhanced 911 or E911 is a potentially life-saving GPS-enabled smartphone feature that automatically shares the caller’s location with first responders. Calling emergency services is not easy when using VoIP technology. Here’s what you need to know about VoIP and 911.

If you are traveling, check the emergency number for the country you are visiting.

Catative / E+ / Getty Images

Connected VoIP vs. Unconnected VoIP

Whether you have access to 911 depends on whether a VoIP service is connected or not.

Unconnected VoIP

Disconnected VoIP, also known as peer-to-peer VoIP, allows people to make calls to others using the same VoIP app. For example, if you’re talking to a friend over the Xbox network or another gaming system, you’re using disconnected VoIP. You cannot make calls from your friend’s smartphone or landline phone.

connected VoIP

The connected VoIP service uses the public switched telephone network (PSTN) to send and receive landline calls to and from smartphones. Interconnected VoIP services include 911 capabilities.

How does interconnected VoIP handle 911?

The FCC requires interconnected VoIP services to make 911 a standard feature and not offer users the ability to opt out. These services must comply with the E911 standard. This means that the customer’s physical location and callback number must be retrieved and, if possible, forwarded to the emergency response team of the nearest 911 call center.

Because users can make VoIP calls from anywhere they have an internet connection, 911 call centers don’t know exactly where they are unless they register their VoIP device in a specific physical location. This means that users register a physical address with a VoIP service provider and are responsible for notifying and updating that address with the provider if they move.

Service providers should make this an intuitive process. However, it is the user’s responsibility to keep the system up to date.

Unique VoIP 911 Limitations

Even with the best intentions and collaboration between FCC guidelines and VoIP services, you may have problems accessing 911 numbers over VoIP.

  • 911 calls over VoIP may not work if there is a power outage or may drop if the internet goes down.
  • If the user does not update their physical location through the VoIP provider, the 911 emergency team cannot find the location.
  • Even if the caller is able to reach the 911 call center, there may be problems with automatically sending the caller’s physical location to the emergency response center.
  • VoIP 911 calls can go to an idle call center management line or be routed to a call center in the wrong location.

The FCC requires VoIP service providers to explain these potential VoIP 911 limitations and issues to their customers so that they are aware of the potential risks. Users must understand and accept these risks.

How do the best VoIP providers handle 911?

All VoIP service providers are committed to properly handling 911 services for their customers. Here’s what some of the top providers have to say about 911 calls.

Bonage

Vonage emphasizes the importance of customers having an accurate physical address so that 911 service can reach them. You must activate the actual 911 address. Companies can easily update this address through their Vonage account. Check 911 activation status by calling 933 from your Vonage phone.

Vonage’s 911 coverage varies depending on your location and whether you’re using Vonage as a mobile or landline phone. Some customers use the E911 features, while others only have access to a basic 911 and must be willing to share their address and contact information with the call center.

ring central

Like Vonage, RingCentral offers either basic or E911 service depending on location and device. You must register your physical location with RingCentral and notify the company when you move. When you call 911 using the RingCentral app, your carrier will handle the call if service is available.

line 2

Line2 requires users to add a physical address to their Line2 account through a web browser or through the iOS or Android app.

intermediary

Intermedia offers basic and advanced 911 services. Emphasize that it is the user’s responsibility to keep the Company informed of an accurate and updated physical location. Intermedia warns users that factors beyond their control, such as network congestion or hardware and software problems, can limit the effectiveness of calls.

final result

Although the capabilities of VoIP 911 have improved significantly since the early 2000s, users should understand that this process has its own limitations. Although you primarily use VoIP services for most of your calls, if you are concerned about the potential dangers of VoIP 911, it’s a good idea to use a convenient landline or cell phone.

For more direct help in an emergency, make it easy to obtain a phone number for your local public safety officer or police station.


More information

Are You Protected by 911 With VoIP?

Make sure you understand VoIP 911’s inherent risks

911 is the U.S. emergency services number. It’s the equivalent of the European Union’s 112. Enhanced 911, or E911, is a potentially lifesaving GPS-enabled smartphone feature that automatically shares a caller’s location with emergency personnel. If you use VoIP technology, calling for emergency help isn’t as cut and dried. Here’s what you need to know about VoIP and 911.

If you’re traveling, check the emergency services number for the country you’re visiting.

Kativ / E+ / Getty Images Interconnected VoIP vs. Non-Interconnected VoIP

Whether or not you have access to 911 depends on if your VoIP service is interconnected or non-interconnected.

Non-Interconnected VoIP

Non-interconnected VoIP, also known as peer-to-peer VoIP, lets people call others using the same VoIP app. When you talk to a friend via the Xbox network or another gaming system, for example, you’re using non-interconnected VoIP. You wouldn’t be able to call the friend’s smartphone or landline phone.

Interconnected VoIP

Interconnected VoIP services use the Public Switched Telephone Network (PSTN) to make and receive calls to and from smartphones and landlines. Among other features, interconnected VoIP services provide 911 functionality.

How Does Interconnected VoIP Handle 911?

The FCC requires interconnected VoIP services to offer 911 as a standard feature and not let users opt-out. These services must comply with E911 standards, which means they must obtain and transmit their customers’ physical locations and callback numbers whenever possible to the emergency services teams at the nearest 911 call center.

Because users can make VoIP calls wherever they can find an internet connection, the 911 call center can’t know exactly where they are unless they register their VoIP device to a specific physical location. This means it’s up to the user to register their physical address with their VoIP service provider and notify and update their address with the provider if they move.

Service providers are supposed to make this an intuitive process. Still, it’s the user’s responsibility to keep the system updated.
Inherent VoIP 911 Limitations

Even with the FCC’s directives and VoIP services’ cooperation and best intentions, there can be problems accessing 911 via VoIP:

911 calls via VoIP may not work if there’s a power outage, or the call may drop if there’s an internet outage.
If a user doesn’t update their physical location with their VoIP provider, 911 emergency teams won’t be able to find them.
There may be a problem automatically transmitting a caller’s physical location to the emergency responders, even if the caller can reach the 911 call center.
A VoIP 911 call may go to an unstaffed call center administrative line or be routed to a call center in the wrong location.

The FCC requires VoIP service providers to explain these potential VoIP 911 limitations and problems to their customers, so they’re aware of possible risks. Users must acknowledge that they understand and accept these risks.

How Do Top VoIP Providers Handle 911?

Each VoIP service provider does its best to handle 911 services properly for its customers. Here’s a look at what some top providers say about 911 calls.

Vonage

Vonage stresses the importance of customers maintaining an accurate physical address so that 911 services can reach them. You’ll need to activate a physical 911 address. The company makes it easy to update this address via your Vonage account. Dial 933 from your Vonage phone to check your 911 activation status.

The scope of Vonage’s 911 services differs depending on your location and whether you use Vonage on a mobile phone or landline. Some customers will receive E911 functionality, while others will be able to access only basic 911 and must be prepared to share their address and contact information with the call center.

RingCentral

Like Vonage, RingCentral offers basic or E911 services, depending on your location and device. You’ll need to register your physical location with RingCentral and notify the company if you move. If you use the RingCentral app to place a 911 call, your wireless provider handles the call if service is available.

Line2

Line2 requires users to add their physical address to their Line2 account via a web browser or its iOS or Android apps.

Intermedia

Intermedia offers basic and enhanced 911 services. It stresses that it’s the user’s responsibility to keep the company apprised of an accurate and updated physical location. Intermedia warns users that factors outside of its control, such as network congestion or hardware and software problems, may limit the call’s effectiveness.

The Bottom Line

While VoIP 911 functionality has greatly improved since the early 2000s, users should understand that the process has inherent limitations. If you primarily use a VoIP service for most of your calls but are concerned about the potential risks of VoIP 911, consider keeping a landline or mobile phone handy.

For more direct help during an emergency, keep the phone numbers for your local public safety dispatcher or police station prominently handy.

#Protected #VoIP

Are You Protected by 911 With VoIP?

Make sure you understand VoIP 911’s inherent risks

911 is the U.S. emergency services number. It’s the equivalent of the European Union’s 112. Enhanced 911, or E911, is a potentially lifesaving GPS-enabled smartphone feature that automatically shares a caller’s location with emergency personnel. If you use VoIP technology, calling for emergency help isn’t as cut and dried. Here’s what you need to know about VoIP and 911.

If you’re traveling, check the emergency services number for the country you’re visiting.

Kativ / E+ / Getty Images Interconnected VoIP vs. Non-Interconnected VoIP

Whether or not you have access to 911 depends on if your VoIP service is interconnected or non-interconnected.

Non-Interconnected VoIP

Non-interconnected VoIP, also known as peer-to-peer VoIP, lets people call others using the same VoIP app. When you talk to a friend via the Xbox network or another gaming system, for example, you’re using non-interconnected VoIP. You wouldn’t be able to call the friend’s smartphone or landline phone.

Interconnected VoIP

Interconnected VoIP services use the Public Switched Telephone Network (PSTN) to make and receive calls to and from smartphones and landlines. Among other features, interconnected VoIP services provide 911 functionality.

How Does Interconnected VoIP Handle 911?

The FCC requires interconnected VoIP services to offer 911 as a standard feature and not let users opt-out. These services must comply with E911 standards, which means they must obtain and transmit their customers’ physical locations and callback numbers whenever possible to the emergency services teams at the nearest 911 call center.

Because users can make VoIP calls wherever they can find an internet connection, the 911 call center can’t know exactly where they are unless they register their VoIP device to a specific physical location. This means it’s up to the user to register their physical address with their VoIP service provider and notify and update their address with the provider if they move.

Service providers are supposed to make this an intuitive process. Still, it’s the user’s responsibility to keep the system updated.
Inherent VoIP 911 Limitations

Even with the FCC’s directives and VoIP services’ cooperation and best intentions, there can be problems accessing 911 via VoIP:

911 calls via VoIP may not work if there’s a power outage, or the call may drop if there’s an internet outage.
If a user doesn’t update their physical location with their VoIP provider, 911 emergency teams won’t be able to find them.
There may be a problem automatically transmitting a caller’s physical location to the emergency responders, even if the caller can reach the 911 call center.
A VoIP 911 call may go to an unstaffed call center administrative line or be routed to a call center in the wrong location.

The FCC requires VoIP service providers to explain these potential VoIP 911 limitations and problems to their customers, so they’re aware of possible risks. Users must acknowledge that they understand and accept these risks.

How Do Top VoIP Providers Handle 911?

Each VoIP service provider does its best to handle 911 services properly for its customers. Here’s a look at what some top providers say about 911 calls.

Vonage

Vonage stresses the importance of customers maintaining an accurate physical address so that 911 services can reach them. You’ll need to activate a physical 911 address. The company makes it easy to update this address via your Vonage account. Dial 933 from your Vonage phone to check your 911 activation status.

The scope of Vonage’s 911 services differs depending on your location and whether you use Vonage on a mobile phone or landline. Some customers will receive E911 functionality, while others will be able to access only basic 911 and must be prepared to share their address and contact information with the call center.

RingCentral

Like Vonage, RingCentral offers basic or E911 services, depending on your location and device. You’ll need to register your physical location with RingCentral and notify the company if you move. If you use the RingCentral app to place a 911 call, your wireless provider handles the call if service is available.

Line2

Line2 requires users to add their physical address to their Line2 account via a web browser or its iOS or Android apps.

Intermedia

Intermedia offers basic and enhanced 911 services. It stresses that it’s the user’s responsibility to keep the company apprised of an accurate and updated physical location. Intermedia warns users that factors outside of its control, such as network congestion or hardware and software problems, may limit the call’s effectiveness.

The Bottom Line

While VoIP 911 functionality has greatly improved since the early 2000s, users should understand that the process has inherent limitations. If you primarily use a VoIP service for most of your calls but are concerned about the potential risks of VoIP 911, consider keeping a landline or mobile phone handy.

For more direct help during an emergency, keep the phone numbers for your local public safety dispatcher or police station prominently handy.

#Protected #VoIP


Synthetic: Vik News

Đỗ Thủy

I'm Do Thuy, passionate about creativity, blogging every day is what I'm doing. It's really what I love. Follow me for useful knowledge about society, community and learning.

Trả lời

Email của bạn sẽ không được hiển thị công khai. Các trường bắt buộc được đánh dấu *

Check Also
Close
Back to top button